fieldtester.io

Contact

Questions about fieldtester.io, your tester or your subscription? Write to us.

Questions and answers

What do I gain with fieldtester.io?

Without a backend the RAK10701-Plus shows only half of its values. fieldtester.io answers every uplink, so the display shows uplink RSSI and SNR, the distance to the gateways, packet loss and the number of gateways, without a RAK gateway of your own. With Pro every point is also recorded and can be exported.

My tester is not listed?

At the moment fieldtester.io supports the RAK10701-Plus, the RAK10701-P and -L, the RAK10706 and the Adeunis FTD. Write to us with the model name: other testers that expect a reply from a backend can usually be added.

What happens to my data?

Free stores your account and, per tester, its IDs, the last contact and a packet counter, but no positions. Pro also stores every measurement point with position and gateways for 365 days. The API key of your webhook is never stored. Deleting your account deletes everything at once.

Why can I not store data with Free?

Free deliberately stores no positions: what is not stored cannot get lost. Recording, keeping and exporting surveys is what Pro pays for, and it keeps Free free.

I want to use Pro. How can I pay?

Monthly or yearly through Paddle, our reseller. Paddle accepts credit cards, PayPal and other methods depending on your country, issues the invoice and calculates the taxes. You can cancel at any time; Pro then stays active until the end of the paid period.

Why do older backends not work with the Plus?

The RAK10701-Plus uses a different protocol from the earlier RAK10701-P. It accepts the older replies but leaves uplink RSSI and distance blank. fieldtester.io speaks both: it recognises a Plus by its first message and asks once on the dashboard whether a tester is a RAK10701-P.

Why is the distance empty?

Distances need a GPS fix on the tester and a public location on the gateway.

Write to us

Or by email: support@letsautomate.ch